“I did not expect to win as all the finalists were so amazing, but I was absolutely ecstatic to be named receptionist of the year. It truly is such an amazing feeling to be recognised for your hard work by some of the best and most influential people in the guest services industry. Hearing them announce my name as the winner is definitely a moment I’ll never forget in my career. It’s a huge win professionally and personally.
I think this award is so important as a receptionist can be a role that is overlooked by some people, but this award really highlights and celebrates all the meaningful interactions that we get to create each day as receptionists. I’m a big believer that people never forget the way you made them feel and this is so important as a receptionist – it’s not just about creating a great first impression but it’s also about the lasting impression you leave someone with once they leave.”
“Being named the 2025 Corporate Guest Services Awards “Leader of the Year” is an absolute honour! Coming from my hometown of Hoppers Crossing as an out and proud Aussie, this recognition has truly floored me – I am very humbled.
Our industry is all about people and service – Sounds obvious but it is paramount! Whether a receptionist or a leader, I trust we are in this industry as we want to deliver service excellence (I know I do) because we love the human interaction. I really encourage my teams to give moments of joy and showcase their own unique personality.
I read an article “Fueling growth through moments of customer delight” from McKinsey & Co which refers to a moment a receptionist delighted their guests – its highlight the impact of the emotion reaction that stays with us as people – It contributes to loyalty as well as retention and revenue. As a leader and a role model, I endeavor to influence and motivate my team members to elevate customer experience – to share these stories and build for our company culture of bringing your whole self.”
Heather commented: “It’s a real honour to be chosen to represent Rapport this year. Having gone through the internal process with so many worthy candidates it was a real shock to be the chosen one and the support that everyone has shown me has been amazing.”
Yasmine said: “It’s a genuine honour to be recognised alongside other equally talented and brilliant peers in the industry.”
Charlie commented: “It’s also been such a privilege to step up as a leader for Amika , alongside an incredible group of passionate people who genuinely care about what we do.”
Gemma said: “We are the heart and soul of the building. We create an environment that can make Or break someone’s day.”
Finalists and guests came together for an elegant evening in Canary Wharf to recognise and celebrate the very best in corporate guest services. The atmosphere was filled with warmth, connection and genuine support, not only among colleagues but across the wider industry.
It was a chance for finalists to reconnect and for professionals from across the guest services community to share stories, build relationships and reflect on the evolving role of front-of-house professionals in today’s world.
Throughout the evening, one theme was mentioned time and again: in an age shaped increasingly by technology and automation, receptionists and reception leaders are more vital than ever. These individuals offer a human welcome, create a sense of belonging, and serve as the bridge between organisations and the people they serve. They do more than greet guests. They foster connection and community at a time when it matters most.
Following this year’s success, the Corporate Guest Services Awards team are already planning for 2026. Next year’s competition will be open to both independent and in-house professionals, with more categories set to launch in the coming years to reflect the growing and evolving world of corporate guest services.
Details on how to enter the 2026 awards will be announced later in the year.
Congratulations to all of this year’s finalists and winners for demonstrating the dedication, professionalism, and warmth that make corporate guest services exceptional.
This year, the Corporate Guest Services Awards received nominations from a wide range of companies across the industry, with an exceptional number of high-calibre candidates. As a result, these finalists were selected, each one demonstrating outstanding performance in the first round of judging and the final assessments.
